UREVO Strol 2E Pro: problems, parts and running costs

Checked: 2026-10-21

Summary

The recurring complaints are about the deck and the folding routine rather than the motor: owners report that the 36.2 × 15.2 in belt feels short even for someone 5 ft 1 in tall, that changing between desk mode and jogging mode takes screw and knob work every time the machine is put away, and that the frame shakes a little at faster jog speeds. [1][2][3][4] Running it costs about $13 a year in electricity at an assumed 250 W draw, plus a small amount of silicone belt oil, and no subscription is attached to walking or to the app. [1][7] It is a good buy under about $175 once the seller confirms it is the Pro, and past $235 the Strol 2S Pro with a motorized incline is the better machine. [1][13][15]

Common problems and fixes

The belt is short for a normal stride — the usable surface is 36.2 × 15.2 in, and an owner who is 5 ft 1 in tall reported in September 2026 that their heels came close to the rear of the belt while their toes reached the front plastic. [1][2] Nothing on the machine changes that: a long stride has to be walked more slowly, and 36.2 in is walking length rather than running length. [1][4]
Changing modes means screw and knob work — the 12% incline is manual, so you stop, move the support feet and set the slope before you start, and the “AI auto-adjusting speed and 12% incline” wording on the product page describes the speed, not an incline motor. [1][4] A Trustpilot buyer of this model in August 2026 likes the machine after the first month but says the incline and rail setup needs screw and knob work every time it is put away. [3] That is how the machine is built, so the warranty does not cover it. [5]
Shake at faster jog speeds and a tablet cradle that slips — an owner who had used the machine for two months reported a little shake while jogging faster and said the tablet holder does not hold a tablet securely enough. [1] Put the machine on a level floor and tighten the adjustable feet, and test any tablet mount yourself before it sits above a moving belt. [4][8]
Lubrication instructions are hard to follow — one customer on UREVO’s own page complains that the directions for oiling the belt were unclear. [1] The Strol 2E Pro manual is published as a large PDF that could not be read, so no interval, oil type or quantity is confirmed for this model, and the support page that does spell out belt centering and lubrication belongs to the older Strol 2E, which has different deck dimensions and no incline. [7][8] Ask UREVO for the Pro-specific steps before you oil or tension anything.
Returns are not a trial period — direct-store returns are limited to 14 days, in unused condition with the original packaging and every accessory, and you pay the return shipping when the reason is a change of mind; UREVO asks for written authorization before you ship anything back. [6] The 30-day guarantee advertised on the product page is about what you pay, not about a month of testing, and marketplace terms can differ from direct-store terms. [1][6] Get the seller’s written answer on what testing they accept before you assemble the machine, because a used unit loses the return right. [6]
The warranty only counts after extra steps — coverage is one year limited, and the extra 180 days applies to eligible purchases made on or after March 20, 2026 from an authorized seller, and only after you register the 22 to 23 character serial in the UREVO app under Profile > Device > Device Settings > Warranty Service. [1][5] Buy from a seller that is genuinely authorized if you want that extra coverage, and keep a photo of the serial label. [5]
Shared listings mix the models — the Walmart page for this item is shared across variants and sometimes shows the older Strol 2E in the title, so check that the box and the invoice say Strol 2E Pro with the 300 lb user limit, the 12% incline and the app before you pay. [13][14] The plain Strol 2E is a different machine with a 40.2 × 15 in belt, a 265 lb limit and no incline at all. [14]
No spare-parts catalogue names this model — the accessory menus list the older Strol 2E and the Strol 2S Pro instead of the Strol 2E Pro, so email contact@urevo.com with the serial number and a photo before ordering a remote, a safety key or a cord. [9][10][11] No confirmed replacement exists for the belt, rollers, bearings, drive motor, controller board, fold spring-lock or handrail sensor, so a fault in those parts becomes a repair request rather than a quick swap. [1][11]

Parts and consumables

Replacement remote — $39.99 at the UREVO store, October 2026. [9] The model selector lists the Strol 2E and the Strol 2S Pro but not the Strol 2E Pro, so get the exact remote code for your serial before you order; it is a one-off replacement, not a yearly cost. [9]
Tethered safety key — $9.99 at the UREVO store, October 2026. [10] The selector names other Strol models and not this one, and a key with the wrong magnet depth will not stop the belt, so replace it only with a confirmed part and never jog without a working safety stop. [10]
Mains power cord — $19.99 at the UREVO store, October 2026, listed as sold out. [11] UREVO publishes two cord versions that between them cover its treadmills, so check the connector, the voltage spec and the ground pin against the unit you own. [11]
Foldable floor mat — a 63 × 26 × 0.24 in PVC mat at $39.99 with $33.99 at checkout, UREVO store, October 2026. [12] It is longer and wider than the machine and takes the wear off a hard floor, but it is a one-time accessory rather than a yearly consumable. [12]

Yearly running cost

Electricity is the main running cost, and UREVO publishes no wattage curve for this model, so any figure is a model rather than a measurement. At an assumed 250 W average draw, one hour a day across 260 workdays a year is 65 kWh, which at an assumed $0.20 per kWh is about $13 a year. [1] Half an hour a day on the same assumption comes to 32.5 kWh and $6.50 a year. [1] Measured draw is the unknown: 150 W would work out at 39 kWh and $7.80 a year, and 500 W at 130 kWh and $26 a year, so plug in a meter if you want a number for your own household. [1]

The second line is silicone belt oil, and nobody has published an interval or an amount for this model, so treat it as a small yearly cost rather than a fixed figure. [7][8] There is no paid subscription for walking, the display, the remote or the basic functions in the app, and the app adds no yearly fee. [1][4]

The $39.99 remote, $9.99 safety key, $19.99 cord and $33.99 mat are unplanned one-off purchases rather than annual costs, and replacement parts ship from China, so allow for the delivery time. [9][10][11][12]

When it is a good buy

What shoppers saw in October 2026 varied by store and by color. UREVO’s own store showed a $259.99 marked price with a $189.99 promotion at checkout on one crawl and $209.99 at checkout on another, while Walmart’s shared listing showed Black at $179.99, marked down from $229.99, with Ebony at $219.99. [1][13]

Under about $175 is a good buy if the seller confirms the exact model and a workable return policy. [1][13] The $176 to $210 band is where most buyers land, and $211 to $235 is reasonable but thin. [1][13][14] Above $235, the Strol 2S Pro at $299.99 after promotion adds a 9% motorized incline and a 7.6 mph top speed, and above $260 it is the machine to buy. [1][15]

Three alternatives are worth naming:

UREVO Strol 2E, $169.99 direct — the better pick if you want a longer walking deck and no incline at all: 40.2 × 15 in of belt and a 265 lb user limit, at the cost of the manual slope and the 300 lb limit. [14]
UREVO Strol 2S Pro, $299.99 after promotion — the better choice if you want to change the slope from the controls and need a higher jogging ceiling, with a 9% motorized incline and up to 7.6 mph. [15]
WalkingPad C2, $449 — the better choice if stride comfort and storage footprint matter more than jogging: a 47.2 × 15.7 in belt that folds in half, walking-only speeds from 1 to 4 mph and a 220 lb user limit. [16]