Lockin Veno Pro: problems, parts and running costs

Checked: 2026-10-06

Summary

The Veno Pro’s most common issues are inconsistent palm-sensor wake behavior, excessive motion notifications, and limited Matter integration. Running costs are minimal — no monthly fee for local storage, just battery recharging every three months. It is a good buy for buyers who specifically want palm-vein access with integrated video in one deadbolt.

Common problems and fixes

Excessive generic motion notifications — a 2026 owner reports no in-app setting fully eliminated them; the workaround is suppressing “other motion” alerts in the app. [5]
Inconsistent palm-sensor wake behavior — early PCWorld testing found the approach sensor did not always wake the palm scanner cleanly, sometimes requiring a touch on the keypad first. [3]
Missing notifications — retailer feedback includes reports of missing notifications on individual units. [8]
Intermittent palm-reader wake behavior — retailer feedback reports this on individual units. [8]
Matter does not expose the full feature set — early testing found only basic lock control and event information through Matter, not full video-doorbell functionality. [3][7]
Time-restricted access is PIN-based — early testing found time-restricted access was PIN-based rather than biometric. [3]
Storm door incompatibility — Lockin explicitly warns the camera can be physically obstructed by a storm door. [1]

Parts and consumables

Rechargeable lithium-ion battery — no replacement price established; rated for up to three months per charge. [1][2]
Optional solar accessory — no price established; eliminates the need for manual recharging. [1][2]

Yearly running cost

No monthly fee for local video storage and core features. The main cost is electricity for battery recharging (minimal) and eventual battery replacement (pricing not established). The optional solar accessory eliminates manual recharging. Not enough data for a precise yearly figure.

When it is a good buy

The Veno Pro is most defensible for buyers who specifically want palm-vein access, integrated video and local storage in one deadbolt. [1][2][4] Buyers who only need reliable lock/unlock automation can get simpler hardware with fewer sensors and less software complexity. [3] The Veno Plus has 8 GB of storage and lower BHMA and IP ratings, making it a cheaper alternative when palm-vein access is not a priority. [2] The camera-less Veno is the budget option when video is not needed. [2]