DUMOS Criss Cross Chair: problems, parts and running costs

Checked: 2026-10-05

Summary

The complaints that repeat on this chair are all about what it lacks: no wheels, so it is hard to scooch in and out of a desk; no armrests and no lumbar adjustment on a frame with three adjustments in total; and no published cleaning method for fabric that is generally not stain-resistant in this chair class. It is not powered and DUMOS sells no parts or consumables, so an owner spends almost nothing per year beyond cleaning. It is worth buying at or below about $55 for a vanity, reading or second cross-legged seat, fair at $56–$70, and above $70 the money is better spent on a chair with a wheel base.

Common problems and fixes

No independent tester has reviewed this exact chair and no owner reports for it are readable outside the manufacturer, so the items below come from testers of this chair class — armless, wide-seat, cross-legged chairs — and from owner discussion of that class. DUMOS was not among the models any of them tested.

No wheels, so it is hard to move in and out of a desk — the most repeated complaint on this chair class: WIRED’s reviewer called the missing casters a pain to scooch in and out of a desk. This build has four fixed legs, so there is nothing to roll and you drag or lift the chair instead. Measure the clearance under your desk before buying. Not a defect, and not a warranty item. [1]
No upper-back, neck or arm support — one owner in the largest thread on this chair type wrote that these chairs are “terrible and so uncomfortable with no support to my upper back or neck and my arms start to go numb”, and TechGearLab found the backrest on a competing unit polarizing, with some testers treating the missing armrests as a dismissible flaw and others as a critical error. Nothing can be fitted to this chair to fix it: there are no armrests and no lumbar adjustment mechanism. [2][3]
Three adjustments and no tilt lock — the documented adjustments are gas-lift height, 360-degree swivel and tilt tension. There is no tilt lock, no lumbar adjustment, no armrests and no seat-depth or back-angle adjustment, so the back angle is whatever the frame gives you; TechGearLab measured a 42-degree recline on a competing criss-cross chair, the worst in its sample. Set the tilt tension for your weight and treat the shape as fixed. Not a fault, and not covered. [2][4]
Stains stay in the fabric and there are no cleaning instructions — Reviewed found the fabric on the Pukami criss-cross chair is not stain-resistant, and no cleaning or care instructions for this chair were found on any DUMOS site. There is no published method to follow, so spot-clean early and expect marks to remain. Normal wear and tear is explicitly excluded from the brand’s warranty. [5][6]
The warranty has no stated term — the brand’s warranty page describes a Limited Warranty covering material and workmanship defects and paying for repair or replacement, warrants a repaired unit only for the remaining part of the original term, and excludes accident, misuse, improper assembly, alteration and normal wear. It never states a duration in years or months, and every claim is routed to the retailer rather than to DUMOS. Ask the seller for the term in writing before you rely on it. [6]
One product name covers different chairs — DUMOS sells this silhouette in fabric and in faux leather, on a leg base and on a wheel base, under several model numbers whose revision notes are published nowhere, two of them carrying a version marker that appears nowhere in the documentation. A separate retailer carries a PU-leather leg-base build of the same chair, and other storefronts list wheel-base and dual-purpose-base versions. Check upholstery, base and model number on the listing before trusting any dimension you find in a search result. [7][8][9][10]
The published seat height range belongs to a different build — the only range on record is 14.96 in to 18.7 in, and it appears on a PU-leather leg-base listing, not on the fabric version. If clearance under your desk is marginal, ask the seller for the fabric build’s range instead of assuming this one. [8]

Parts and consumables

No parts list, no manual and no parts channel — DUMOS publishes no spec sheet, no dimension drawing, no assembly manual and no parts list on any of its properties, and the one manual-download section on a DUMOS site is scoped to ice makers. The gas lift, tilt mechanism, seat cushion, backrest and floor pads therefore cannot be checked for replaceability or priced, so assume a failed component means replacing the chair. Assembly hardware and tools are included, so no tool purchase is implied. [4][7][11][12]
No consumables — the chair is non-powered and non-electric, so nothing is attached to it that needs replacing on a schedule: no filters, no pods, no subscriptions. The only recurring upkeep is cleaning the fabric. [5]

Yearly running cost

Not enough data to quote a per-year figure, and the real figure is close to nothing. The chair is non-powered and non-electric, so there is no electricity to pay for. DUMOS publishes no parts list, no cleaning instructions and no cleaning products, so no replacement or consumable spend can be counted, and assembly tools are included rather than sold. What an owner does spend is whatever they use to clean fabric that is generally not stain-resistant in this chair class; no owner has published that amount, so treat it as a budget line rather than a calculated cost. [5]

When it is a good buy

No price for the fabric, no-wheels build was found on a storefront outside the marketplace. The nearest non-marketplace DUMOS listings are the wheeled siblings of the same chair: Drew & Jonathan lists the criss-cross chair with wheels at $55.89 in October 2026, and Every Room Store lists the teddy-fabric dual-purpose-base version at $92.16 in October 2026. Both are different base builds, so match the base and upholstery on the listing rather than the product name. [9][10]

At or below $55: defensible for a vanity or makeup seat, a reading spot, or a second cross-legged seat. At that level the price is carrying the missing wheels, the three-adjustment limit and the lack of lumbar and arm support.
$56–$70: fair, if what you want is the wide seat in fabric. Consumer Reports bought and tested six criss-cross chairs and found drawbacks in every one, concluding that the class lets you shift position but does not replace a traditional office chair. [13]
$71–$90: weak. The same money reaches the wheel-base DUMOS build at $92.16 and the tested wheeled competitors at $110 and $120, which add casters and, in one case, fold-down armrests and a memory-foam top layer.
Above $90: poor value for a casterless fabric chair, because a wheeled DUMOS version is already listed at $92.16. [10]

Alternatives, and when each is the better choice: the EDX armless criss-cross chair with wheels, at a stated $110 when TechGearLab tested it in November 2024, when you want casters and the widest seat pan in that test — 26.5 in against a 20.3 in sample average — while accepting the worst recline angle in the sample and only two adjustments; the Amseatec criss-cross office chair, at a stated $120 in WIRED’s July 2026 review, when you want a memory-foam top layer that did not compress over a month with no wobble or creaking and roughly 20 minutes of assembly, at the cost of faux leather that runs warm and loud armrest clicks; and the Pukami armless desk chair, at a stated $69.99 when Reviewed tested it in February 2024, when a cheaper second cross-legged seat is enough, keeping in mind its fabric is not stain-resistant either. [1][2][5]